“Errors on the line are educational for me as well as operators. We learn what went wrong and how to make sure we get it right next time and every time.”

“Like any effective communication,

good negotiating requires clarity,

expertise, and empathy.”

“By working on a lot of little things,

you get to see the big picture and to shape it.”

“Successful design is founded on
paying attentionto the smallest detail and
learning through failure.”

“Being equally good at everything
is sometimes better than
being perfect at one thing.”

“Our willingness to continually improve
and grow with every challenge
is our greatest strength.”